Privacy policy

Here's the updated Privacy Policy with your business details incorporated.

Privacy Policy

Effective Date: 11/08/2026

Avalon Earthscapes Pty Ltd ("Avalon Earthscapes", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, or use our services.

Who We Are

Avalon Earthscapes Pty Ltd

PO Box 515
Cairns North QLD 4870
Australia

Email: admin@avalonearthscapes.com

Personal Information We Collect

We may collect personal information including:

Your name
Email address
Phone number
Property address
Project details
Budget information
Photos, plans or documents you choose to provide
Any information you provide through our enquiry forms or correspondence

We may also automatically collect certain technical information, including:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referring website
Cookies and analytics data

How We Collect Your Information

We collect personal information when you:

Submit an enquiry through our website
Book a consultation
Contact us via email or phone
Subscribe to updates
Request a quotation
Engage us to provide services
Browse our website

Why We Collect Your Information

We use your personal information to:

Respond to enquiries
Arrange consultations
Prepare quotations and proposals
Deliver our services
Communicate throughout your project
Improve our website and customer experience
Send relevant updates or marketing communications (where you have consented)
Meet our legal and regulatory obligations

Marketing Communications

From time to time, we may send information about our services, projects, educational content or promotions.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies help us:

Analyse website traffic
Improve website performance
Remember your preferences
Deliver relevant advertising

You can choose to disable cookies through your web browser settings, although some features of our website may not function correctly.

Third-Party Services

We may use trusted third-party providers to help operate our business, including:

Google Analytics
Google Ads
Meta (Facebook & Instagram)
Website hosting providers
Email marketing platforms
Customer relationship management (CRM) software
Scheduling and booking software

These providers may collect or process information in accordance with their own privacy policies.

Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information where necessary to:

Contractors or consultants working on your project
Trusted service providers assisting our business
Government authorities where required by law
Professional advisers including accountants or legal advisers

Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we implement appropriate security measures, no method of transmitting information over the internet or storing electronic data is completely secure.

Access & Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

Your Privacy Rights

You may request to:

Access your personal information
Correct inaccurate information
Withdraw consent to marketing communications
Request deletion of your information where permitted by law

External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.

Children's Privacy

Our services are intended for adults seeking landscape design and construction services.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal requirements.

The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact: